Privacy Policy

1. Information We May Collect

The information we collect depends on how you use the Site and which features are available when you use it.

Information You Provide to Us

We may collect information you choose to provide, such as your name, email address, telephone number, city, ZIP code, service address or other location information you provide, information about the plumbing or home-service problem you are experiencing, messages or questions you submit, business or company information if you contact us regarding a business, partnership, or service-provider matter, and other information you voluntarily provide to us.

Please do not submit Social Security numbers, financial-account credentials, medical information, or other sensitive information that is not reasonably necessary for your request.

Service-Request and Connection Information

If the Site makes available a feature that allows you to request plumbing help or seek a connection with a service provider, we may collect information reasonably necessary to understand and facilitate that request. This may include the type of service or problem, service location, contact information, timing or availability information you provide, information needed to determine whether a provider or service network may serve the requested area, and information about the status or outcome of a connection where available.

Business, Partnership, and Service-Provider Inquiries

If you contact us regarding a business, partnership, advertising, network, or service-provider matter, we may collect information such as your name, email address, company name, message, and related business information.

2. Information Collected Automatically

When you visit or interact with the Site, MyHomeFirstCall and technology providers supporting the Site may automatically receive certain technical information. This may include your Internet Protocol (IP) address, browser type, device type, operating system, referring and exit pages, pages or content viewed, date and time of access, technical information that may indicate an approximate geographic area, interaction and performance information, and security, diagnostic, and server-log information.

Depending on the technologies actually enabled on the Site, cookies or similar technologies may also be used as described below.

3. Call and Connection Information

If telephone-based connection features are made available through the Site, calls may be processed using call-routing, tracking, telecommunications, or service-network technology.

Depending on the technology and arrangement in use, information associated with a call may include the telephone number involved in the call, date and time, call duration, routing information, service area or source information, call disposition or qualification information, and information needed for attribution, fraud prevention, quality control, reporting, or connection management.

Where applicable, this information may be available to MyHomeFirstCall, an independent service provider, a service-network partner, or a technology provider involved in processing or routing the connection.

4. How We Use Information

We may use information to operate, maintain, secure, and improve the Site; respond to questions or inquiries; understand a plumbing or home-service request; determine whether service may be available in a requested area; facilitate a connection with an independent service provider or service-network partner; route or manage a requested call or connection; communicate with you about a request you initiated; provide customer support; measure Site performance and user interactions; attribute calls, leads, referrals, or other connections to their source; detect fraud, abuse, misuse, security threats, or invalid activity; evaluate and improve the quality of the Site and connection experience; administer business, provider, or partnership relationships; maintain business and operational records; comply with applicable law, legal process, contractual obligations, or regulatory requirements; and protect the rights, safety, property, and legitimate interests of MyHomeFirstCall, Site users, service providers, and others.

We seek to limit the information we collect and use to information reasonably related to legitimate business, operational, security, legal, and service-connection purposes.

5. How We May Disclose Information

We may disclose information in the circumstances described below.

Independent Service Providers

If you request or initiate a connection for plumbing or another home service, we may provide information reasonably necessary to respond to that request to one or more independent service providers. An independent provider may contact you directly concerning the service request.

Service-Network and Referral Partners

If MyHomeFirstCall works with third-party service networks, referral partners, lead platforms, telecommunications providers, or similar businesses to route, process, qualify, manage, or deliver consumer service requests, information reasonably necessary to facilitate the requested connection may be disclosed to those parties.

Technology and Business Vendors

We may disclose information to companies that provide services supporting our operations. These services may include website hosting, security, telecommunications, call tracking or routing, analytics, data storage, customer-support systems, communications technology, fraud prevention, professional services, or other infrastructure used to operate the business.

These companies may process information on our behalf or as otherwise permitted by their relationship with us and applicable law.

Legal and Safety Reasons

We may disclose information if we reasonably believe disclosure is necessary to comply with applicable law, regulation, subpoena, court order, or other legal process; respond to lawful requests from government authorities; investigate fraud, abuse, security incidents, or unlawful activity; protect the rights or property of MyHomeFirstCall or others; or protect someone’s health or safety where appropriate.

Business Transactions

Information may be disclosed or transferred in connection with a potential or completed merger, financing, acquisition, sale, restructuring, bankruptcy, transfer of assets, or similar business transaction.

At Your Direction or With Your Consent

We may disclose information when you direct us to do so, consent to the disclosure, or intentionally use a feature whose purpose requires information to be provided to another party.

6. Referral Relationships and Compensation

MyHomeFirstCall may enter into commercial relationships with independent service providers, service networks, referral partners, or other businesses involved in connecting consumers with service providers.

Under such arrangements, MyHomeFirstCall may receive compensation in connection with calls, leads, referrals, introductions, or other connections generated through the Site. Depending on the applicable commercial arrangement, compensation may be based on whether a call or request meets qualification or acceptance criteria and may not depend on whether you ultimately hire a service provider.

Factors such as location, service type, provider availability, network participation, and commercial arrangements may affect which provider or network receives a request.

7. Sale or Sharing of Personal Information

MyHomeFirstCall does not sell lists of personal information to unrelated third parties for their own independent marketing purposes.

We may disclose information to independent service providers, service-network partners, referral partners, and technology providers when reasonably necessary to facilitate a service connection, operate the Site, attribute or manage referrals, or carry out the purposes described in this Privacy Policy.

Depending on applicable law and the structure of a particular commercial arrangement, certain disclosures associated with referral, advertising, or network activities may be defined as a “sale,” “sharing,” “targeted advertising,” or a similar regulated activity even when the disclosure occurs as part of facilitating or measuring a service connection.

If such laws apply to MyHomeFirstCall or a particular activity, we will provide and honor applicable rights as required by law.

8. Cookies and Similar Technologies

Depending on the technologies enabled on the Site, MyHomeFirstCall and companies supporting the Site may use cookies, local storage, server logs, pixels, or similar technologies to maintain Site functionality, remember preferences, protect the Site from fraud or abuse, understand Site traffic and performance, measure how visitors interact with pages and features, diagnose technical problems, attribute calls or other connections to their source, and measure marketing or advertising performance where those systems are used.

Some technologies may be necessary for Site operation, while others may be associated with analytics, attribution, or advertising features.

You may be able to control certain cookies through your browser or device settings. Disabling some technologies may affect Site functionality. Additional cookie or consent controls may be provided where required by applicable law.

9. Communications

If you contact MyHomeFirstCall or request a service connection, we may communicate with you about the request, inquiry, or relationship you initiated.

If a request is provided to an independent service provider or service-network partner, that party may contact you concerning the requested service.

If MyHomeFirstCall offers a feature involving automated calls, prerecorded messages, or text messages for which specific consent is required by applicable law, the required authorization will be presented separately at the appropriate point of collection.

This Privacy Policy by itself does not constitute consent to receive automated marketing calls or text messages.

Communications from an independent provider or network partner may also be subject to that party’s terms, privacy practices, and applicable law.

10. Call Monitoring and Recording

Calls made through numbers displayed on the Site may, if the applicable technology and operating arrangement provide for it, be monitored or recorded for purposes such as quality assurance, training, fraud prevention, attribution, dispute resolution, call qualification, compliance, or performance measurement.

Call recording is not assumed merely because a call is routed through MyHomeFirstCall.

Where monitoring or recording is used, notice and any consent required by applicable law will be provided through the applicable call process or another appropriate mechanism.

MyHomeFirstCall may also receive call-related information from service providers or technology partners where permitted by applicable law and the applicable commercial arrangement.

11. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected. Those purposes may include responding to or facilitating requests, maintaining business records, administering referral, provider, or network relationships, performing attribution and reporting, preventing fraud and abuse, resolving disputes, enforcing agreements, meeting legal or regulatory obligations, and protecting legitimate business interests.

Retention periods may differ depending on the type of information, the reason it was collected, contractual requirements, and applicable law.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with our practices and legal obligations.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

No website, telecommunications system, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

If applicable law requires notification concerning a qualifying data-security incident, we will provide notification as required.

13. Your Choices and Privacy Rights

You may choose not to provide information to MyHomeFirstCall. However, doing so may prevent us from responding to an inquiry or facilitating a requested connection.

You may have options to adjust browser or cookie settings, unsubscribe from certain email communications using instructions provided in the message, request that certain communications stop, or exercise privacy rights available under applicable law.

Depending on where you live and the law applicable to MyHomeFirstCall, you may have rights concerning access to, correction of, deletion of, or other treatment of your personal information.

To submit a privacy-related request, use the contact information provided in the Contact Us section below. We may take reasonable steps to verify a request before acting on it.

Nothing in this section creates a privacy right that does not otherwise apply under law.

14. Independent Service Providers and Third Parties

Independent plumbing providers, service-network partners, referral partners, and other third parties are separate businesses and may maintain their own privacy practices.

Once information has been provided to an independent third party in connection with a request or as otherwise permitted by this Privacy Policy, that party’s handling of the information may also be governed by its own privacy policy, contractual obligations, and applicable law.

MyHomeFirstCall does not control the independent privacy practices of those third parties. You should review privacy information provided by a service provider or other third party if you have questions about how that party handles your information.

15. Third-Party Websites and Services

The Site may contain links to third-party websites, platforms, or services.

MyHomeFirstCall is not responsible for the content, security, availability, or privacy practices of websites and services operated by third parties. Your interaction with a third-party website or service is subject to that third party’s own terms and policies.

16. Children’s Privacy

The Site is intended for a general adult audience seeking home-service information or assistance and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 in circumstances where we should not have done so, we will take reasonable steps to delete it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Site, our business practices, technology, service-provider or network relationships, legal or regulatory requirements, or other operational circumstances.

When we update this Privacy Policy, we will revise the Last Updated date shown below.

If a change materially affects how we handle personal information, we may provide additional notice or obtain consent where required by applicable law.

18. Contact Us

If you have questions about this Privacy Policy or MyHomeFirstCall’s privacy practices, or if you want to submit a privacy-related request, please visit our Contact page.